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1.) Installation Support - Click here to open a special page which contains the answers to most installation questions, such as how to create e-mail accounts, change passwords, upload web pages, etc... Try this first.
2.) On-Line Help - Everything you need can be found in your Control Panel. It is a very comprehensive system which enables you to manage all aspects of your account. Always try to find the solution in the Control Panel. It is the fastest and easiest way.
3.) Ticket System - Your Control Panel contains a Support Ticket System which you can use to request information, and get technical help. Our engineers answer these tickets in a timely manner.
4.) E-Mail - You can click the rotating icon at the top of every page to send an e-mail to our support staff. If your browser does not have a default mail handler, simply send an e-mail to support@jkdirect.net using your regular e-mail.
5.) Phone Support - In order for us to offer low discount prices, we have made our business almost completely automated. You can buy hosting services, set up your web site, create your e-mail accounts, change passwords, and more, all without talking to a person. Most automated hosting companies have no telephone contact available. We have chosen to provide telephone support, on a call-back basis, for those cases where only a human can help. Any time you dial our number (864) 292-8829, you will either reach an engineer directly, or if they are all busy, you will get a voice mailbox. Leave your name and number, and a brief description of your problem, and they will call you back as soon as they are free.
6.) U.S. Mail - Our mailing address is: JKDIRECT Box 26568 Greenville, SC 29616
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Six
Methods of Support